Ms Emily Huang +86 13598086943 emily@jnxlmachine.com
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Contact Us

Get in touch with our team for inquiries, quotes, and support. We're here to help with all your machinery needs.

Get In Touch

Our Location

Factory Address:
No.A114 and A1145 Jinyi International Textile City,
Zhengshang Road and the western 4rd ring-road,
Zhengzhou City, Henan Province, China
Office Address:
Henan Creaon Inflatable Products Co., Ltd.
Zhengzhou Economic Development Zone,
Zhengzhou, China

Contact Information

Sales Contact:
Ms. Emily Huang - Sales Director
Phone:
+86 13598086943 (English, Chinese)
Office Phone:
+86 371 6888 8888
Fax:
+86 371 6888 8889

Working Hours

Our team is available during the following hours (China Standard Time):

Monday - Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Holidays Chinese National Holidays

For urgent inquiries outside working hours, please call our emergency number: +86 158 3716 1422

Support Services

Technical Support:
emily@jnxlmachine.com
Available 24/7 for existing customers
Quotation Requests:
emily@jnxlmachine.com
Response within 24 hours
WhatsApp Business:
+86 13598086943
For instant messaging
Live Chat:
Available on website during business hours

Send Us a Message

Fill out the form below and our sales team will get back to you within 24 hours. For urgent inquiries, please call us directly.

Please include as much detail as possible to help us provide you with the best response.

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Find Us

Our Location in Zhengzhou

NO.1345A,LONGYU INTERNATIONAL,CROSSROADS OF DONGFENG SOUTH ROAD AND SHANGDING ROAD,ZHENGZHOU AREA OF HENAN(ZHENGDONG)NEW DISTRICT PILOT FREE TRADE ZONE.

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Transportation

Nearest Airport:
Zhengzhou Xinzheng International Airport (CGO)
Approximately 45 minutes by car
Nearest Train Station:
Zhengzhou Railway Station
Approximately 30 minutes by car
Metro Station:
Line 1 - Zhengshang Road Station
10 minutes walk from our factory

Visiting Our Factory

Factory Visits:
Available by appointment only
Monday to Friday, 9:00 AM - 5:00 PM
Parking:
Free parking available on site
Space for cars and buses
Guided Tours:
Factory tours available
Includes product demonstrations

Frequently Asked Questions

Quick answers to common questions

What is your typical response time for inquiries?

We typically respond to all inquiries within 24 hours during business days. For urgent matters, you can call our direct line at +86 13598086943 for immediate assistance.

Quotation requests are processed within 1-3 business days depending on the complexity of the request and the products involved.

Do you offer customized machinery solutions?

Yes, we specialize in customized machinery solutions. Our engineering team can modify existing models or design new equipment based on your specific requirements.

For custom projects:

  • We begin with a detailed requirements analysis
  • Provide design proposals and 3D models
  • Offer prototype development for approval
  • Ensure full testing before delivery
What are your payment terms and methods?

We offer flexible payment terms to accommodate different business needs:

  • T/T (Bank Transfer): 30% deposit, 70% before shipment
  • L/C (Letter of Credit): Available for established relationships
  • Western Union / MoneyGram: For smaller orders
  • PayPal: Available for sample orders

All terms are negotiable based on order value and customer relationship.

What is your shipping and delivery process?

We ship worldwide using reliable logistics partners. Our standard process includes:

  • FOB Zhengzhou: Most common for international shipments
  • CIF: Available for main ports worldwide
  • EXW: Available for local customers
  • DDP: Available for select countries

Delivery time varies from 15-45 days depending on destination and shipping method. We provide full shipping documentation and tracking information.

What warranty and after-sales support do you provide?

We stand behind the quality of our products with comprehensive support:

  • Warranty: 12 months from shipment date for manufacturing defects
  • Technical Support: 24/7 support via email and phone
  • Spare Parts: Guaranteed availability for 5 years minimum
  • Training: Free installation and operation training
  • Maintenance: Detailed manuals and maintenance schedules provided

For warranty claims, please contact our support team with your machine serial number and details of the issue.

Can I request a sample or visit your factory?

Yes, we welcome both sample requests and factory visits:

  • Samples: Available for most standard products. Sample costs vary by product and are typically refundable with first bulk order.
  • Factory Visits: We welcome customers to visit our facility in Zhengzhou. Please schedule appointments at least 3 business days in advance.
  • Virtual Tours: Available via video call for customers unable to visit in person.
  • Video Demonstrations: We can provide video demonstrations of specific machines in operation.